Human Arrows Greet & Guide Guests
Greeting requires all day employee effort and impacts every customer.
Excellent Greeting Practices Produce
- Loyal Guests
- Happier Employees
- Elevated Daily Work Culture
- Zero Bottom Line Costs
Mary Delia Allen Human Arrow Speaker
Greeting is a quick but mighty step in the experience of every guest in every hospitality setting yet it is so often afterthought in our distracted and complicated world. Elevate your mindset around the bedrock hospitality practice of greeting guests and providing simple directional assistance known as being a human arrow.
How hospitality and retail businesses greet guests is so important that we assign a whole human to it! The human arrow role in hospitality and retail is a micro moment opportunity for employees to create a positive impression and cultivate trust in your customer. At the same time, greeting guests allows employees to feel connection and purpose in assisting guests. This now creates a work value of increasing importance to younger members of the workforce. Greeting impacts your customers and your employees and can be improved through a mindset shift with no impact to the bottom line.
This presentation includes insider logistics stories from iconic sporting event along with fresh insights on greeting guests in today’s world and actionable practical strategies to level up guest and greeter interaction. You'll walk away ready to help your organizations’ human arrows bring their best to every shift, event, and customer served.
KEY LEARNINGS
1.How greeting quests is the critical first brick in building a first-class guest experience and an ever-present task in day-to-day experience of hospitality and retail employees.
2. One to one directional assistance is a massive guest experience upgrade while also giving employees a connected and fulfilling purpose.
3. Greeting customers has gone from “obvious to overlooked to extinct” as we lose our basic interaction skills to distraction, technology and a weakening of basic social skills.
3. Employee communication tools - catchphrases, briefing techniques, and energy and empathy management - to inspire employees with enthusiasm and ease.
4. Perspective shifting insights of how communication is received including how the micro moment of greeting guests’ facilities trust in your service and business and how coaching up employees to feel purpose and connection while greeting guests.
5. Elevating the practice of greeting and providing directional assistance to guests by energizing your human arrows adds zero cost to the bottom line, elevates employee work experience and positively impacts the guest experience.
Event Logistics Experience
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